JOB
Do you pride yourself on delivering exceptional customer service? If you are seeking an entry-level position that can pave the way for a fulfilling career? The Department of Transportation is in search of an enthusiastic individual who can provide outstanding customer service and assist the public with driver licensing services.
If you are eager to make a difference in the lives of your fellow Pennsylvanians, this opportunity is perfect for you! Apply today and take your first step on your career path! The hiring office for this posting has a continuing need for Spanish speaking applicants.
Individuals fluent in both English and Spanish are encouraged to apply.
Individuals hired for these positions provide information and assistance to Spanish-speaking customers.
EXAMPLE OF DUTIES
As part of your role, you will directly interact with customers to verify their identification and complete application forms.
Additionally, you will input this information into online driver license application software.
Another aspect of your job will involve administering standardized knowledge tests to assess applicants' understanding of the Vehicle Code, driving laws, and traffic control devices.
You will also conduct vision screenings using a telebinocular instrument to assess visual acuity for all applicants.
It will be your responsibility to enter test results and customer applications into online software systems using a personal computer terminal.
It is crucial that you strictly adhere to the Customer Service Policy of Driver and Vehicle Services.
You will also be responsible for correctly documenting and using the appropriate fee waiver code whenever necessary to process a customer transaction.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information: Full-time employment, 80 hours bi-weeklyWork hours are 8:15 AM to 4:45 PM, Monday - Friday, with a 30-minute lunch.
Overtime and travel may be requiredSalary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email.
Check your email, including spam/junk folders, for these notices.
SUPPLEMENTAL INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position.
No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or: your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.
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